Privacy Policy

Mostpay Privacy Policy — Your Information Is Completely Safe With Us

We are fully transparent about how we collect, use, and protect your personal information on Mostpay. Read this Privacy Policy and enjoy the platform with confidence.

Updated: January 2026 SSL Encrypted Published in English
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Selling data to third parties
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Compliant Policy

Why Mostpay? Privacy Policy Different?

We do not just make promises — our technology and policies genuinely keep your data safe.

End-to-end encryption

All your data is protected with 256-bit SSL encryption. From login to payment, your data remains encrypted at every step — no third party can read it.

Selling data is strictly prohibited

Mostpay never sells your personal information to third parties. Your name, contact details, and payment information will never be shared with advertisers or data brokers.

User control

You decide what data we hold. Account deletion, data correction, and data download are all directly in your hands.

Secure data storage

All data stored on our servers is maintained in accordance with international security standards. Regular security audits and penetration testing ensure there are no vulnerabilities.

GDPR Compliant Policy

Mostpay operates in accordance with international GDPR standards. We are transparent about why we collect your data and will never use it without your consent.

24/7 Privacy Support

For any data protection questions or concerns, our dedicated privacy team is available around the clock. Reach us via live chat or email.

Last Updated: January 1, 2026

1What Information We Collect

When you create an account and use our services on Mostpay, we collect certain information. All data is stored securely and used only for its intended purpose.

We collect two types of information — directly from you and automatically through your use of the platform.

Data type What's Included Reason for Collection
Identity information Name, date of birth, national ID KYC verification and age confirmation
Contact information Mobile number, email address Account registration and notifications
Financial information Payment method, transaction history Deposit and withdrawal process
Device information IP address, browser, operating system Security and fraud prevention
Usage data Game history, bet details, login time Service improvement and personalization
We never store your password in plain text — it is always hashed and encrypted.

2Purpose of data use

Mostpay uses your personal information only for the specific purposes outlined below. We believe in complete transparency when it comes to how your data is used.

  • Completing the account registration and KYC verification process.
  • Processing deposits, withdrawals, and transactions securely.
  • Detecting and preventing fraudulent activity.
  • Personalizing games and offers based on your preferences.
  • Providing customer support and resolving issues quickly.
  • Meeting legal obligations and regulatory requirements.
  • Improving platform performance and user experience.
  • Sending responsible gaming notifications.
You can opt out of marketing communications at any time. This will have no impact on your account or services.

3Cookie Policy

Mostpay uses cookies on its website and app. Cookies are small text files stored on your device that help improve the platform's performance.

We use three types of cookies:

  • Essential cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance cookies: For monitoring platform speed and performance. You can turn this off.
  • Preference cookies: To remember your language, theme, and game preferences. You can disable these at any time.

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to stop working.

Mostpay does not use any third-party advertising tracking cookies.

4Data sharing and disclosure policy

Mostpay never sells your personal information. However, in certain limited circumstances, we may share minimal data with trusted partners:

  • Payment processor: Only the information necessary to process transactions via bKash, Nagad, and Rocket.
  • KYC verifier: Licensed service provider for identity verification.
  • Law enforcement agencies: Relevant authorities under court order or legal obligation.
  • Auditors and regulators: To regulatory authorities for license compliance.

All third-party partners operate under our strict data protection agreements and are prohibited from using any received data for purposes other than those specified.

Mostpay does not sell or transfer your data to any advertising network or data marketplace — that is our core commitment.

5Data retention period

We retain your data only for as long as necessary. A separate retention period is defined for each category of information:

  • Active account data: retained for as long as the account remains active.
  • Transaction records: retained for up to 7 years for legal purposes.
  • KYC documents: 5 years after account closure.
  • Log files & session data: 90 days.
  • Marketing preferences: until you opt out.

If you request account deletion, we will remove all your data within 30 days, except where retention is required by law.

6Your Privacy Rights

Every Mostpay user has full control over their own data. Your rights are detailed below:

Right to Access

You have the right to view what information we hold about you and to request a copy.

Right to Rectification

You can request corrections to any inaccurate or incomplete information at any time.

Right to erasure

In certain circumstances, you may request the complete deletion of your data.

Right to portability

You can download your data in a machine-readable format.

Right to restriction of processing

The right to object to or restrict the use of your data for specific purposes.

Right to Opt Out

The option to opt out of marketing communications or personalization at any time.

To exercise these rights, please contact us: [email protected] — Typically responded to within 30 days.

7Protecting the privacy of minors

Mostpay is strictly for users aged 18 and above. We do not knowingly collect information from minors.

Age verification is mandatory at registration. If we discover that a minor has created an account, we will immediately close it and delete all associated data.

If a parent or guardian believes their child has created an account on Mostpay, please contact our support team immediately.

Use of this platform by anyone under 18 is strictly prohibited by law and constitutes a breach of our license terms.

8Security measures and technology

To keep your information secure, Mostpay uses industry-leading security technology:

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • Two-factor authentication (2FA): An extra layer of security at login.
  • Firewall and DDoS protection: Unauthorized access is completely blocked.
  • Regular security audits: An external expert team reviews the system every quarter.
  • Real-time monitoring: Suspicious activity is detected and blocked immediately.
  • Data backup: Regular backups stored on separate servers in encrypted form.

In the event of a security breach, we will notify affected users within 72 hours and take all necessary action.

Never share your password or OTP with anyone. Mostpay staff will never ask for your password.

9Third-party services and links

The Mostpay platform integrates certain third-party services such as payment gateways and game providers. These services have their own privacy policies, and Mostpay is not responsible for their data collection practices.

We only work with partners who meet the following criteria:

  • Adheres to international data protection standards.
  • Has signed our data sharing agreement.
  • Ensures regular security certification.
  • Committed to not transferring user data to third parties.
During payment processing, your card or mobile banking details go directly to a PCI DSS-certified gateway — they are not stored on Mostpay servers.

10Privacy policy changes

Mostpay may update this Privacy Policy from time to time. Depending on the nature and significance of the changes, we will notify users in the following ways:

  • Minor changes: The "Last Updated" date at the top of the page will be changed.
  • Moderate changes: A notification will be displayed on the platform.
  • Major changes: You will be notified directly via your registered email and your consent will be requested again.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly.

Always check the "Last Updated" date at the top of the page — it shows when the most recent changes were made.

11Contact and complaints

For any privacy-related questions, complaints, or requests to update your information, please get in touch with us:

  • 24/7 Live Chat Support — click the chat button on the platform.
  • Email: [email protected]
  • Email responses are typically sent within 24-48 hours.
  • Requests for data deletion or portability are processed within 30 days.

We take every privacy-related complaint very seriously and strive to resolve it as quickly as possible. Your trust and security are our top priority.

Your data is not just a record to us — it is the trust you have placed in us, and we are always committed to honoring it.
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