Mostpay Terms and Conditions — Platform Usage All Policies & Guidelines

1 General Terms & Conditions and Applicability

These Terms and Conditions govern the Mostpay platform (mostpay.net) and all its services. By creating an account or using the Mostpay platform, you automatically agree to be bound by these Terms and Conditions.

Mostpay is an internationally licensed online gaming and Sports Betting platform. We are committed to transparency and fairness, and all our policies are published clearly in English.

These Terms and Conditions are available in both English and Bengali. In the event of any dispute, the English version shall be considered final. The Bengali version has been translated as accurately as possible for the convenience of Bangladeshi users.

2 Account Registration & Eligibility

To open an account with Mostpay, the following conditions must be met:

• You must be 18 years of age or older.
• Each person may register only one account — multiple accounts under the same name, address, phone number, or payment details are strictly prohibited.
• All information provided at registration must be truthful, accurate, and complete.
• You must play on your own behalf — betting on behalf of others or for the benefit of third parties is strictly prohibited.
• Please ensure that online gaming is not prohibited under the laws of your country.

As part of KYC (Know Your Customer) verification, Mostpay may request proof of identity, proof of address, or payment method details at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

3 Deposit, Withdrawal & Payment Policy

Mostpay supports fast and secure transactions through Bangladesh's major mobile banking services, including bKash, Nagad, and Rocket.

• Minimum deposit amount: BDT 100.
• Minimum withdrawal amount: BDT 500.
• Withdrawal requests are typically processed within 24 hours.
• KYC verification is mandatory for withdrawals.
• Deposited funds will only be returned to the registered payment method.
• Withdrawals to third-party accounts are strictly prohibited.

Mostpay is strictly committed to preventing money laundering. We reserve the right to report any suspicious transactions to the relevant authorities. All transactions are conducted in compliance with AML (Anti-Money Laundering) policy.

4 Bonus & Promotion Terms and Conditions

Mostpay offers a variety of bonuses and promotions for both new and existing members. Each bonus offer comes with its own specific terms and conditions, which are detailed on the relevant promotion page.

• Every bonus has a specific wagering requirement that must be met before any withdrawal can be made.
• Bonus funds cannot be withdrawn directly — wagering requirements must be fulfilled first.
• Claiming the same bonus from multiple accounts will result in all accounts being terminated and deposited funds being forfeited.
• Bonus offers are valid for a limited period — any unused bonus will be automatically cancelled once the validity period expires.
• Mostpay reserves the right to modify, suspend, or cancel any bonus offer at any time.

VIP members enjoy exclusive bonus benefits not available to regular members. To learn more about the VIP program, visit our VIP Page View.

5 Betting Rules & Gaming Policy

The following rules apply to all bets placed on Mostpay:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If an event is cancelled or left incomplete, the bet amount will be refunded.
• Mostpay reserves the right to void any bets placed at incorrect odds due to a technical error.
• In Sports Betting, live odds may change after a match has started.
• Casino game outcomes are determined by certified RNG technology — completely fair and unbiased.
• Maximum winnings are set separately for each game or market.

Mostpay offers over 500 games and markets, including Sports Betting, Live Casino, slots, and e-sports. Specific rules may apply to each category.

6 Prohibited Activities & Anti-Fraud Policy

The following activities are strictly prohibited on Mostpay and will result in permanent account closure:

• Placing bets using bots, scripts, or any automated software.
• Exploiting bonuses through multiple accounts.
• Exploiting any technical vulnerability or bug on the platform.
• Collusion or manipulating games by coordinating with other players.
• Unauthorized access to another user's account or hacking.
• Opening an account under a false identity or submitting forged KYC documents.
• Using the platform for money laundering purposes.

7 Account Closure, Suspension & Termination Policy

Mostpay reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• For violation of the Terms & Conditions.
• KYC verification is incomplete or false information has been provided.
• If evidence of suspicious financial activity or fraud is found.
• Due to legal or regulatory requirements.

You may request to close your account at any time. Any valid balance will be refunded; however, bonus balances will not be returned if the wagering requirements have not been met.

As part of responsible gaming, if you request self-exclusion, Mostpay will enforce it and your account will not be reactivated before the specified period ends.

8 Privacy & Data Protection Policy

Mostpay treats the protection of your personal data as its highest priority. Any information we collect is used exclusively for the following purposes:

• To complete the account verification and registration process.
• To process transactions and prevent fraud.
• To improve customer service.
• To comply with legal and regulatory obligations.

Your personal information is never sold or shared with third parties without authorization. For more details, please see our Privacy Policy Read.

9 Responsible Gaming Policy

Mostpay believes gaming should be a source of entertainment — not an addiction. We encourage all our members to play responsibly.

• Set daily, weekly, or monthly deposit limits.
• Set a Loss Limit.
• If needed, opt for a cooling-off period or self-exclusion.
• If you feel you may have a gaming problem, please contact our support team.

For more details, visit our Responsible Gaming View page.

10 Liability Limits

Mostpay is not liable for the following:

• Bets lost due to internet disconnection or technical errors.
• Delays caused by third-party software or payment gateway issues.
• Losses due to unexpected server downtime or scheduled maintenance.
• If account credentials are compromised due to the user's own negligence.

That said, Mostpay always strives to maintain the highest service standards and resolve any issues promptly. Our uptime guarantee exceeds 99.5%.

11 Terms & Conditions Changes & Updates

Mostpay reserves the right to change, amend, or update these Terms and Conditions at any time. Users will be notified of significant changes via their registered email or platform notifications.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

12 Contact & Support

If you have any questions or complaints regarding these Terms and Conditions, please contact us:

• 24/7 Live Chat Support — click the chat button on the right side of the platform.
• Email: [email protected]
• Emails are typically responded to within 24 hours.

Mostpay takes all complaints seriously and works to resolve them fairly. Customer satisfaction is our top priority.